Loader - Bug fixes

Requirements

Install these before opening the loader:

• Microsoft Visual C++ Redistributable (All-in-One)
• DirectX Runtime

Restart your PC after installing both.

First Checks

Do these before anything else:

1. Right-click the loader and choose Run as administrator.
2. Make sure only one loader window is open (close extras from Task Manager).
3. Check your Windows date, time, and timezone are correct.
4. If the product shows as unavailable or under maintenance, wait until it's back.

Loader Doesn't Open

Usually a missing runtime or a graphics driver blocking the window.

1. Confirm you installed both runtimes from Requirements and restarted.
2. Run the loader as administrator.
3. If you have an integrated GPU (e.g. Intel UHD Graphics), open Device Manager → Display adapters, disable only the integrated GPU, then try again.
4. Don't disable your GPU if it's the only one listed — open a ticket instead.

Crashing After Login

The loader opens, logs in, then closes — almost always antivirus or a blocked download.

1. Follow the Windows Security guide to disable Defender and any third-party antivirus.
2. Try a VPN — some ISPs block our endpoints:
   • Cloudflare WARP (free)
   • Windscribe (free)
   • Proton VPN (free)
3. Restart your PC and open the loader again.

Bluescreen or Blackscreen

Almost always caused by leftover third-party antivirus drivers.

1. Fully uninstall any third-party antivirus (Kaspersky, Avast, Norton, Bitdefender, McAfee, ESET, etc.).
2. Restart your PC.
3. If it still happens, run the vendor's official removal tool to clear leftover drivers.

HWID Doesn't Match

Means you're logging in from a different PC or Windows install than the one on your account.

1. Log in on the website.
2. Open the Dashboard → Settings.
3. Click Reset HWID.
4. Open the loader and log in again.